Responding to the popularity of text messaging, residents of White Plains can now ask questions and get information from White Plains Public Library by text message. White Plains is the first public library in Westchester County to offer the service.
On average, Americans text message almost twice as much as they talk on mobile phones, according to a recent Nielsen Mobile Survey, making it a preferred means of communication while on-the-go. "The White Plains Public Library is once again at the forefront of utilizing technology to reach users and make library services more accessible,” said White Plains Mayor Thomas Roach, “The new service provides an easy-to-use interface for our librarians and maintains the privacy of our patrons' information."
With Text a Librarian, patrons ask questions by sending text messages with their mobile phones and librarians answer on a web-based interface, keeping a “live archive” of all the questions and answers. The service does not display phone numbers and generates an anonymous ID for each patron in order to reference conversation history.
Using the service is easy: text WPPL to 66746 for instructions. Message and data rates may apply. The service is available whenever the Library is open.
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