Listening

Our ears are two tools that I think we sometimes take for granted.  For instance.  A few weeks ago I had someone come into my office at work that was in a really rough spot.  I could tell something was wrong just by the way they were sitting.  At first they didn't want to talk much.  But with some time little by little, they opened up.  As it turned out they were feeling unsure of anything in their life.  Had feelings of sadness and depression.  And didn't know who they could talk to.  This person had a hard time opening up to people because normally they felt it was "pointless."  They felt that the people they talked to just yessed them to death and said what they thought what they needed to hear.  So I did what I felt was best.  I listened.  And not just listened, but had both ears wide opened, my mind was cleared of all else, and actively listened to them.  I let them talk and vent and discussed with them issues on their mind.  This person came back a week later with a smile and a thank you letter in hand.  And said that no one has ever listened and heard them out in a way that I have.  

Now, this isn't me saying I'm a magic listener.  That I have some talent no one else has.  We all have this capability.  The skill to be present with others, and really hear them.  What you want to work on is your active listening skills.  Mind Tools.com  has a great write up on active listening, and I think they compile a great list of the top 5 tips on how to become a better active listener. Check that out here ->  http://www.mindtools.com/CommSkll/ActiveListening.htm

You will be surprised how many people notice when you are really listening versus just sort of paying attention.  I encourage everyone if you haven't already to spruce up your listening skills.  Try 'em out this week on somebody that you encounter.  Maybe someone at work, at school, hey even the supermarket.  You never know who may really need an ear to talk to, and this could make a huge different in someone's day and life.